KUALA LUMPUR: PLUS Highway users can now obtain speedier emergency assistance and information on highway general inquiry through PLUS Texting Realtime Interface (Putri) Chatbot.
The new feature, available on WhatsApp via 019-356980, offers bilingual interaction to server to a wider range of users.
According to PLUS, the Putri Chatbot will allow highway users to request for emergency assistance through the SOS button as well as and obtain information about PLUS Highway services without having to contact the PLUSLine.
"The Putri Chatbot is the first chatbot of the expressway industry that was introduced by PLUS in September 2020.
"It leverages on artificial intelligence (AI) and machine learning (ML) to engage with users in online text-based interactions using natural language processing.
"Since its introduction, the Putri Chatbot has successfully handled approximately 220,000 responses and complete conversations with highway users regarding PLUS Highway services in digital form," PLUS said. "These include traffic information, toll rates, frequently asked questions, products and facilities, promotions and events, feedback, incident reporting, and more," it added.
