LETTERS: Malaysian society values politeness. Nevertheless, recent observations point to a worrying trend of young Malaysians becoming less courteous.
Several factors may contribute to this situation. As the country modernises, traditional values of courtesy and respect are sometimes overtaken by a more individualistic and fast-paced lifestyle.
This cultural shift prioritises being efficient over being courteous. Society is more concerned about matters in a short period of time, thus neglecting good manners and politeness in daily affairs.
One reason is the influence of social media and technology. While instantaneous connectivity is made possible by digital communication platforms, face-to-face contact skills can occasionally be compromised.
The habit of courteous manners acquired through face-to-face contacts may be undermined by the instantaneous and anonymous nature of Internet communications.
The family's environment and educational systems are also important but is seen as no longer essential.
Sometimes, the focus on academic success overrides the importance of teaching empathy and appropriate behaviour in the home and the classroom.
If courteous behaviour is not reinforced from a young age, young Malaysians could find it difficult to understand its value in day-to-day interactions.
Instances of impoliteness are increasingly visible in various contexts.
These behaviours highlight a larger cultural trend, which is seen in interactions between teachers or lecturers and students, online forums where polite conversation gives way to animosity, and public places where queue-cutting and making loud noises are the norm.
The ramifications of this decline extend beyond mere social etiquette. In the workplace, polite communication is crucial for morale and productivity because teamwork and collaboration are valued highly.
Polite interactions help groups feel cohesive. Without this, the Malaysian social fabric may be torn apart, which might exacerbate social unrest.
To reverse this trend, concerted efforts are needed. Character education that prioritises good communication, empathy and respect can be included in educational institutions.
To reinforce these principles outside of the classroom, families, schools and communities should encourage positive role modelling and mentorship.
Highlighting examples of exemplary politeness and showcasing the benefits of respectful interactions can reframe cultural attitudes towards politeness.
DR FAIZ MASNAN
Senior Lecturer, University Malaysia Perlis
The views expressed in this article are the author's own and do not necessarily reflect those of the New Straits Times
