KUALA LUMPUR: The Customs, Immigration and Quarantine (CIQ) Complex in Sultan Iskandar Building and the Sultan Abu Bakar Complex has experienced major congestion following disruptions in the Malaysian Citizen Motorcyclists (M-Bike) system within both inbound and outbound motorcycle inspection lanes.
Immigration Department director Datuk Ruslin Jusoh said the disruption, which has led to significant delays, was attributed to ongoing system configuration work initiated by the recently appointed management company beginning Feb 29.
He said both the management company and the Immigration Department were implementing urgent measures to resolve the issue, with expectations that the disruption would be rectified soon.
"To address the congestion in the motorcycle lanes, the Immigration Department has taken immediate action by maximising the activation of manual counters.
"This move allows for the manual inspection of motorcycles in the affected zone until the system disruption is fully resolved.
"The department is committed to minimising the impact on the public and ensuring a swift resolution to the issue," he said in a statement.
Ruslin refuted rumours claiming that the termination of the M-Bike contract was based on directives from the higher-ups.
He clarified that the expiration of the previous management company's contract prompted the appointment of the new management company, following established financial procedures.
"The department urges the public to refrain from engaging in speculative discussions that could potentially lead to confusion."
