KUALA LUMPUR: Malaysia Airlines (MAS) has introduced a mandatory self check-in requirement for all economy-class passengers flying out of Kuala Lumpur International Airport (KLIA) starting from July 15.
The airline said in a statement that customers could save time as well as reduce the hassle of checking in through the self check-in option.
Passengers can choose to either check-in via its website at www.malaysiaairlines.com, or by mobile at flymas.mobi up to 48 hours prior to a flight.
They can also utilise the self-service check-in kiosks located at KLIA and Putrajaya Express Rail Link station.
MAS Customer Services Director Datuk Salleh Ahmad Tabrani said: “There are currently 34 kiosks available throughout KLIA. Smart phone users may also use the free MHmobile app. First-class and business-class passengers, who opt for the self check-in option, may do so by using any of the options available.”
He added that the self check-in was a prelude to the implementation of automated baggage drop and self-tagging.
“Upon full implementation, the self-service check-in kiosks will enable passengers to control the handling of their check-in and manage their time accordingly.
“Using this technology and innovation to automate the check-in process will ease congestion at check-in counters. Our guests will benefit as it reduces the time spent waiting in queue. We urge all MAS guests to take note of this new development.”
Customers will only need their booking reference or the 13-digit e-ticket number to perform the self check-in. Bernama
