KUALA LUMPUR: B100 from Scania Malaysia Ipoh workshop is the 2022 victor of the national Scania Top Teams competition.
As the champion of the top five of twelve during the national finals, the team will be flown off to Thailand to join their colleagues from Singapore and Philippines for the Asia-Pacific regional final.
The winner will represent the region for the grand final in Europe.
Scania Southeast Asia managing director Heba El Tarifi said they are ensuring the quality of the support and services they are providing to their customers by focusing on developing the expertise of its front-line service technicians.
He correlates this to how securing vehicle uptime is what matters to its customers and what helps them grow their business and profitability.
"Congratulation to B100 from the Scania Malaysia Ipoh workshop for working as a team full of individual brilliance to win the 2022/2023 National Top Team competition.
"As our industry undergoes the greatest technological shift of a lifetime, Scania's front-line experts gathered in the ultimate challenge will be taking a leading position in driving the shift. We hope to attract more talents through these exemplar performance from these teams today," he added.
Top Team is a global competition for professional service teams within the Scania service network. Everyone who works in the service area, particularly service technicians, parts specialists, and service advisors, are welcomed to compete in teams of three to five people.
It begins at the teams' workshops with theoretical challenges in two parts and are eventually supplemented by practical ones as teams advance to the national final stage.
The format of the competition follows daily work patterns with the most essential objective being to satisfy the needs of customers.
The overall purpose of the competition is to increase knowledge about Scania's products and services, as well as to strengthen collaboration between service, parts and service advisor personnel.
It also gives a good overview of the national competence levels regarding Scania's service offer and the actions needed in order to keep expertise on top.
In addition to strengthening the Scania image to employees and customers, the competition also creates an understanding and commitment to driving the shift towards a sustainable transport system.
Only 12 out of 1,500 teams worldwide from 70 countries will go through to the grand final round in Europe. The first prize winner earns 50,000 Euros, with the first and second runner-up winning 30,000 Euros and 20,000 Euros respectively.
