KUALA LUMPUR: The owner of a Perodua Bezza car which broke down less than eight hours after being purchased, has yet to receive any black and white statement from the company in resolving the issue.
Nagakanni Subramaniam, 31, acknowledged Perodua's media statement response yesterday but emphasised the need to highlight and correct a few factual points.
In a post on her Facebook account, she said Perodua, in a statement, claimed that the company had offered her a courtesy car and suggested repurchasing her vehicle as part of their efforts to address the issue.
"Perodua's solution is for me to buy a second car by submitting a loan application for the second car.
"Is there any written guarantee stating that my first car will be repurchased, and I won't need to pay the first loan? There isn't.
"It has been over two months, and there still hasn't been any detailed information regarding the buyback, the buyback period, loan payment, and everything else,"said the school clerk on her Facebook account.
She clarified that the situation was not complicated.
"After purchasing a car from Perodua, there were claims that the engine malfunctioned due to foreign substances, such as sugar.
"However, despite this issue, I did not receive a replacement car and am still obligated to make monthly payments for the vehicle.
"If it's true that Perodua wants to buy my car, go ahead. But where's the written confirmation?
"Until today, I still don't have it... Don't make media statements just to calm the situation if you're not actually solving my problem. I want a solution, not to create conflict or go viral."
Yesterday, Perusahaan Otomobil Kedua Sdn Bhd (Perodua) said it had conducted a comprehensive investigation regarding the issue of a Perodua Bezza car that malfunctioned within eight hours after being purchased by a clerk.
Perodua Sales chief operating officer J.H. Rozman Jaafar said they provided a guarantee to prioritise the customer's case.
"We wish to notify the public that we have been in constant communication with her since October last year.
"Since then, we have taken several actions to resolve the matter including offering her a courtesy car and we have proposed to buy back her car," he said in a statement.
It was reported that Nagakanni said she was also obligated to pay the monthly loan instalment of RM537 for her new car, even though it is currently stranded at a service centre.
She said the car was bought from a vehicle sales centre in Segamat at 11am on Oct 17 and almost eight hours later at 7.40pm, the car could not start.
