PETALING JAYA: PLUS Malaysia Berhad (PLUS) aims to minimise congestion at all its 1,100 lanes across 94 Toll Plazas nationwide.
This is in anticipation of the 2 million highway customers who will be making their "Raya Balik Kampung" travel between April 29 till May 9 after a two-year travel hiatus.
Increased traffic will see over 1,500 PLUS Customer Service Assistants (CSA) deployed to welcome everyone back to the PLUS highway.
"They will be stationed at the toll plaza lanes to ensure a smooth and seamless drive through experience and assist in the eventuality of toll transaction complications," said PLUS Chief Operating Officer Datuk Zakaria Ahmad Zabidi.
He said in addition, team members from PLUS Headquarters will also be deployed at all major toll plazas nationwide as additional ground support, as the expressway operator expects this to be an unprecedented Hari Raya exodus.
"I would also wish to remind our highway customers to please expect longer travel times to their destinations as we foresee possible congestion resulting from the high volume of vehicles on the road.
"However, you can plan ahead with the journey planner in the PLUS App and also follow our soon to be issued Travel Time Advisory (TTA) as well as to use Waze and Google Map for a predictive travel route," reminded Zakaria.
He said highway users also have the convenience of choosing three toll payment modes in the form of Touch 'n Go cards, SmartTAG and the latest RFID for the ease of cashless transactions at the lanes.
"However, it is important to use the same payment mode upon entry and exit of the highway. For example, if RFID is used upon entry at Jalan Duta Toll, the customer must then exit the highway also using RFID, similarly with Touch 'n Go and SmartTAG. Using the same mode of payment will greatly reduce the possibility of congestion at the toll lanes.
"Another key tip is to make sure one's Touch 'n Go e-Wallet or card has sufficient balance for travel," explained Zakaria.
There are over 11,000 available Touch 'n Go reload centres provided across the country including at selected R&Rs, ATM machines, petrol stations, and convenience stores, and this includes 67 Self Service Kiosks (SSK) at selected toll plazas.
In addition there are also 22 Touch 'n Go counters at selected petrol stations along PLUS highways to allow card top ups without additional charges.
For further information regarding Touch 'n Go top up facilities, highway customers can contact the Touch 'n Go Careline at [email protected] or visit www.touchngo.com.my.
RFID is currently only available on west coast highways in Peninsula Malaysia. It is yet to be made available on the East Coast highways.
