HL: Zoom launches AI-powered workplace platform
BOTs Team
ZOOM Video Communications Inc (Zoom) has reached a new milestone with the introduction of Zoom Workplace, an AI-powered collaboration platform designed to transform the way teams work together.
The company has also expanded its AI Companion features, marking a significant enhancement in productivity and efficiency within the modern workspace. The Zoom AI Companion is a generative-AI digital assistant which help users improve productivity and work together more effectively.
According to the company, Zoom Workplace integrates various tools and applications into a singular AI-powered platform, aiming to simplify collaboration and improve productivity for its users, the company said in a statement.
Zoom chief product officer Smita Hashim said that the company has observed the positive impact that Zoom AI Companion has had on businesses and our users, particularly in transforming how they work by freeing up precious time for collaborative teamwork.
"Zoom Workplace with AI Companion will help solve real customer problems by bringing the core collaboration solutions into a single AI-powered platform to help improve productivity, efficiency, and the overall workday, all within the Zoom experience users trust and love," she said.
This platform encompasses new AI Companion functionalities for Zoom Phone and additional capabilities with Ask AI Companion, offering a refreshed user interface within the Zoom app among other advancements. These innovations are set to enrich the customer experience, particularly in Zoom Contact Centre, by enabling businesses to fortify customer relationships and leverage real-time AI-powered insights to enhance live agent engagements.
Zoom's commitment to embedding AI across its platform is evident in its latest offering, which includes enhancements such as Ask AI Companion. This feature acts as a digital assistant, preparing users for their workday by synthesising information from various Zoom services like Meetings, Mail, and Team Chat.
Besides that, Team Chat and Whiteboard have also received upgrades, with AI Companion assisting in smart scheduling and enabling users to generate and refine whiteboard flowcharts and mind maps with simple prompts. These features are aimed at sparking creativity and facilitating easier ideation processes.
Meanwhile, Zoom Workplace enables users to personalise their experience with options like colour themes and virtual meeting backgrounds. Additionally, a new Meetings tab has been introduced to streamline collaboration before, during, and after meetings, enhancing the continuity of discussions and project collaborations.
The platform also caters to hybrid and onsite organisations by simplifying office navigation through features like Workspace Reservation and Visitor Management. Moreover, Zoom Rooms can be expanded with companion devices, and new integrations, such as with Workvivo, would enable broadcasting of important updates and events directly through Zoom Rooms.
Zoom's AI-powered innovations extend to its business services, with Zoom Contact Centre incorporating AI Companion to enrich customer care, marketing, and sales. The platform now supports additional digital communication channels like WhatsApp and inbound email, alongside custom app integration for a seamless agent experience.
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